Healthcare

An AI chatbot for practices: hours, appointments, the admin questions

The phone's ringing at reception while someone at the desk is asking about a prescription. The bot takes the admin questions off your team's plate. Medical questions it doesn't answer, full stop.

Try for free Book a consultation

No diagnoses, no medical advice
Servers in Germany and the EU
Answers only from your practice info

GDPR compliant

EU hosting

Made in Germany

Appointment booked, no hold music

Practice AssistantOnline

i have a prescription for physio. when is there a slot?
Practice Assistant
Good morning! These slots are free for your first session. Please bring the original prescription with you.
Free slots on Wednesday08:0011:3016:15
16:15 works
Practice Assistant
Booked. You'll receive a confirmation by email shortly.

Type a message...

Physiotherapy practice website, Monday 07:40

Treatment table by the window of a bright practice room

The situation

What your reception desk shouldn't be spending time on

Thursday, 12:55pm, lunch break at a dental practice. Two messages arrive through the website: ‘do you take private and public insurance?’ and ‘my son has his first check-up next week, what does he need to bring’.

Both are fair questions and both take half a minute to answer. But they arrive when your team is with patients, and each one interrupts something else.

That's what a chatbot is good for. Anything to do with symptoms, test results or treatment, it isn't, and that's exactly how we set it up.

In detail

What you get

What the bot answers

It knows what you give it and nothing more. In practice that's mostly the questions reception answers every day anyway.

If your practice uses Calendly, Google Calendar or Outlook, the bot can offer appointments directly. If you use other booking software, it links to it or takes down an appointment request for your team to call back.

Opening hours, bank holidays, practice closures and cover
What to bring: insurance card, referral, prescription
Step-free access, lift, parking
Statutory or private patients, or both
How repeat prescriptions work at your practice

What it will not do

The bot gives no medical advice. It doesn't diagnose, doesn't judge how urgent something is and doesn't recommend medication. If someone describes symptoms, it refers them to the practice, and in an emergency to 112 or the out-of-hours medical service on 116117.

You set that reply as a fixed Q&A pair so the wording never drifts. Before going live, try typical questions about pain, tablets or blood results in the Playground and check how it responds. We're glad to go through it with you.

Data protection in a practice

Health data is a special category of personal data, and a chat should be treated with that in mind. Data is stored on servers in Germany/the EU, connections are TLS-encrypted, and you get a data processing agreement from us. Conversations aren't used to train AI models, not by us and not by OpenAI or the other providers.

Our advice anyway: don't ask for diagnoses, test results or insurance numbers in the chat, and say so in the welcome message. Admin goes in the chat; anything medical goes to a conversation with you. Whether it fits your data protection setup is best checked with your data protection officer.

Patients who don't speak much German

If someone writes in English, Turkish or Polish, the bot replies in the same language using the information from your German pages. For directions and opening hours that makes a real difference, because on the phone it gets difficult fast.

How it works

Setting it up for your practice

No coding, no IT project. Live in under 3 minutes.

01
Gather your practice info
Your website, leaflets for new patients, notes on prescriptions and referrals. Add whatever reception gets asked all day as short Q&A pairs.
02
Set the limits and test them
Save the fixed reply for medical questions and try out in the Playground how the bot reacts to symptoms.
03
Add it to your website
One script tag. It works on WordPress, Wix or plain HTML.

FAQ

Frequently asked questions

Answers to the questions we hear most often about this topic.

Can the bot tell a patient whether they should come in?

No, and that's deliberate. It gives no medical assessments and refers anyone describing symptoms to the practice or the out-of-hours service. You decide the exact wording.

Is it GDPR-compliant for a medical practice?

My-Chatify is set up to be GDPR-compliant: hosting in Germany/the EU, TLS encryption, a DPA, no AI training on your data. How you use the chat in your practice, and what you ask patients for, is still something to agree with your data protection officer.

Does it work with our online appointment system?

Calendly, Google Calendar and Outlook are connected directly. With other systems, the bot gives the link or takes down the request with a name and phone number.

Can patients order repeat prescriptions through the chat?

The bot can explain how repeat prescriptions work at your practice. Taking orders through the chat is your call; from a data protection point of view we'd stick with your existing process.

How much work is the setup?

Technically you're usually live in under 3 minutes. The real work is writing down, once, the questions reception keeps getting.

Question not on the list? Write to us or give us a call. You will hear back from our team in Dortmund, not from the bot.Get in touch

Explore more

These pages might interest you as well.

Ready in 3 minutes

Try it in the Playground first

Set up a free bot with your practice information and test it properly before any patient sees it.