AI customer service that takes the routine questions off your desk

Some requests need more than an answer. To deal with a complaint, your team needs an order number, an email address and maybe the purchase date. In the Flow Builder you drag and drop the questions the bot should ask and set the order. Nobody has to write code.

Inputs are checked as they come in. An email address without an @ won't be accepted, and a date has to actually be a date. Depending on the answer, the flow branches, so a warranty question goes one way and a billing question another.

We run our own software support on My-Chatify. That bot is trained on our documentation, changelog and FAQ, answers 2,100 questions a month on its own, and first-level tickets at PixelConsult have dropped by 47 %. The analytics also list every question it couldn't answer. In our experience that list is the most useful report of all, because it shows quite precisely what's missing from the docs.

Sometimes a customer just wants to talk to someone. Or the case is too fiddly for a bot, like a goodwill decision on a late return. That's when the bot hands the conversation over to your team.

Your team replies in real time from the My-Chatify inbox and can see everything that was said before. The customer doesn't have to explain it all again. New handovers trigger a notification, so nobody has to sit watching the inbox all day.

If you also get messages via WhatsApp, Instagram or Facebook Messenger, they arrive in the same inbox from the Professional plan, each marked with its channel. Live chat itself is included from the Basic plan.