Software & SaaS
We use My-Chatify for support on our own software. The bot handles the questions your docs already answer, and your team looks after the ones that really need a person.
Scheduling software support chat, Tuesday 10:15
Friday, 4:50pm. A trial user, three days in, writes: ‘how do i add a second admin? cant see it anywhere’. There's a help article with screenshots two clicks away. It still becomes a ticket, and on Monday someone from support sends the link.
These tickets aren't hard. There are just a lot of them, and they push the difficult ones down the queue. Onboarding is also exactly where a trial turns into a paying customer or doesn't, so leaving someone waiting until Monday isn't ideal.
Give the bot the URL of your help centre, your changelog and the FAQ. It crawls the pages, re-reads them as often as daily, and answers questions with what's in there.
If something isn't documented, the bot says so. Those unanswered questions are collected in the analytics. For a product team, that's a pretty honest list of where the docs have gaps.
The bot sits as a widget in your web app or on your site and answers while the user is stuck on that exact screen. The widget also runs in React, Next.js and Vue.
For bugs, billing questions, or when someone asks for a person, the bot hands over to your team. Support sees the whole conversation in the inbox, and the customer doesn't have to repeat themselves.
Webhooks and the REST API let you pull conversations or leads into your own systems, a ticketing tool or your CRM for instance.
At PixelConsult, My-Chatify answers questions about our own software, trained on docs, changelog and FAQ. That's 2,100 questions a month answered automatically and 47% fewer first-level tickets.
We're obviously not neutral here. But we regularly see which questions the bot can't answer and rewrite the docs accordingly, and that alone has been worth it.
No coding, no IT project. Live in under 3 minutes.
Enter the URLs, switch on daily recrawl, fill missing answers with Q&A pairs.
When should a person step in? Bugs, billing, an explicit request. Test it in the Playground.
One script tag, adjust colours and welcome message, go live.
Answers to the questions we hear most often about this topic.
Have your docs and changelog re-crawled daily. The bot then knows about new features as soon as they're documented. Anything that only exists in your developers' Slack channel, it won't know.
Yes. The widget is a script tag and works in React, Next.js and Vue apps. You can change colours, logo and welcome message yourself.
Yes, a REST API and webhooks. Use them to send new conversations or leads to your ticketing system or CRM, for example.
The bot replies in whatever language the question is asked in, even if your docs are only in German or English. The widget interface itself comes in six languages.
No, neither by us nor by the AI providers. Each assistant has its own isolated database, hosted in Germany/the EU.
Point the bot at your help centre for free and ask it, in the Playground, the questions sitting in your ticket queue right now.