Book appointments in the chat, without phone tag or email back-and-forth

The bot connects to Calendly, Google Calendar or Outlook. In the chat it shows the times that are actually free there. You keep managing working hours, breaks and holidays where you always have. No second calendar to maintain.

The customer picks a slot in the chat window without switching to another page. The appointment lands in your calendar, and the details from the conversation are stored with the contact in My-Chatify.

In the Flow Builder you decide what the bot needs to know before the appointment. It works by drag and drop, no code. A car dealer might ask about the vehicle, preferred day and driving licence. A law firm asks about the area of law and how urgent it is.

With branches, every enquiry gets the right kind of appointment. Someone heading to the workshop sees different times from someone who wants a sales conversation. Email addresses and phone numbers are validated as they're typed, so a mistyped digit shows up immediately.

A flow starts with the greeting or when someone types a particular keyword, such as “appointment”. The AI keeps answering open questions, while the flow handles the booking steps.

Name, contact details and preferred time are usually enough to book. A physiotherapy practice doesn't need a diagnosis in the chat, and a law firm doesn't need case details. The shorter the flow, the more likely people are to finish booking.

If you use a scheduling system that isn't connected directly, the bot can share the link to it or take down the request with name and phone number. Your team then calls back.

At the law firm Kanzlei am Wallring, a flow asks about the area of law and urgency, then books the initial consultation straight away. Since then, 41% more initial consultations have been booked, and the office saves 6 hours a week. How much it changes for you depends on how many appointment requests already come in online.