Terms of Service

1. Scope

These Terms of Service apply to the use of the "My Chatify" platform (hereinafter "Platform"), operated by PixelConsult GmbH, Gutjahrstr. 12, 44287 Dortmund, Germany (hereinafter "Provider").

By registering for and using the Platform, you accept these Terms of Service in full.

2. Description of Services

The Platform enables registered users to create, train, and deploy AI-powered chat assistants. Specifically, the service includes:

• Creation and management of AI assistants
• Training assistants with your own documents, URLs, and text content
• Providing a chat interface for end users
• Integration via embed widget on external websites
• Usage analytics and statistics

3. Registration and Account

Registration is required to use the Platform. You are obligated to provide truthful and complete information when registering.

You are responsible for the security of your account and password. Do not share your login credentials with third parties. Please notify us immediately if your account is used without authorization.

4. Usage Plans and Payment

The Platform offers various usage plans, including a free basic plan and paid plans with extended features.

• Paid plans are billed monthly.
• Payment is processed via Stripe.
• An upgrade is possible at any time and takes effect immediately.
• A downgrade takes effect at the end of the current billing period.
• Price changes will be announced at least 30 days in advance.

5. Usage Rights and Obligations

5.1 Permitted Use

You are granted a non-exclusive, non-transferable right to use the Platform within the scope of your selected plan.

5.2 Prohibited Use

It is prohibited to:

• Use the Platform for illegal purposes
• Train misleading, discriminatory, or unlawful content
• Overload or manipulate the Platform infrastructure
• Upload copyrighted third-party content without authorization
• Carry out automated access without explicit permission
• Use the Platform for spam or unsolicited communication

6. Intellectual Property

The Platform, including all software, designs, and technologies, is the intellectual property of the Provider. Your uploaded content and training data remain your property.

You grant the Provider the right to process your content solely for the purpose of providing the service (training the AI assistants, responding to chat inquiries).

7. Availability

We strive for high availability of the Platform but cannot guarantee 100% availability. Planned maintenance work will be announced in advance whenever possible.

8. Limitation of Liability

The Provider is liable without limitation for damages resulting from injury to life, body, or health, as well as for intentional and grossly negligent breaches of duty.

In the event of a slightly negligent breach of material contractual obligations, liability is limited to the typical, foreseeable damage. Any further liability is excluded.

The Provider is not liable for the accuracy of responses generated by AI assistants. Use of AI-generated content is at your own risk.

9. Termination

You may cancel your account at any time. If you cancel a paid plan, it remains active until the end of the current billing period.

The Provider reserves the right to suspend or delete accounts in the event of a violation of these Terms of Service.

10. Changes to the Terms of Service

The Provider reserves the right to change these Terms of Service at any time. Registered users will be notified of material changes by email. Continued use of the Platform after such notice constitutes acceptance.

11. Governing Law and Jurisdiction

The laws of the Federal Republic of Germany apply. The place of jurisdiction for all disputes arising from or in connection with these Terms of Service is Dortmund, provided the user is a merchant, a legal entity under public law, or a special fund under public law.

12. Contact

If you have any questions about these Terms of Service, please contact us at:
info@my-chatify.de