Hospitality
Nobody has time for the phone in the middle of dinner service. The bot answers questions about the menu, getting there and check-in, takes reservation requests, and does it in your guests' own language.
Restaurant on Instagram, Friday 19:50
Sunday, 10:50pm. A couple from Rotterdam are packing for a long weekend and message the hotel website in Dutch. Can they bring the dog? Is there parking that fits a car with a roof box? Reception closed at ten.
Downstairs in the restaurant it's the same story at a different time. Mid-service on a Friday, an Instagram message asks about a table for six tomorrow, one of them vegan. By the time anyone sees it, they've booked somewhere else.
All of this is on your website somewhere. People ask anyway, and that's fine. Someone just needs to answer.
The bot asks for what you need for a booking: date, time, party size, name, phone number. Date and number are checked before the request reaches you.
It doesn't confirm a table, because it can't see your reservation book. You get an email, confirm by phone or right in the chat, and the guest knows a reply is coming. For rooms, it simply links to your booking page.
Upload your current menu as a PDF, with your allergen labelling. Questions about gluten, lactose or nuts are then answered from that menu and nothing else.
That's a strength and a limit. If a dish has no labelling, the bot says it doesn't know and asks the guest to check with staff. When the menu changes, swap the PDF. An old menu in the sources means old answers, simple as that.
These tend to come late in the evening, right before people set off. The bot answers immediately. Anything more involved, like a group booking or a cancellation, goes to reception, who see the whole conversation in the inbox.
The bot replies in the language the guest writes in, even if your website is only in German. The widget itself is available in German, English, French, Spanish, Italian and Dutch.
For a hotel near the border or a restaurant in the old town, that's often the main reason to offer a chat at all.
No coding, no IT project. Live in under 3 minutes.
Menu as a PDF, your website link, plus short answers on parking, dogs and check-in.
Date, time, party size, contact. New requests arrive by email and in the inbox.
Script tag on the website; Instagram and WhatsApp linked through your Meta accounts.
Answers to the questions we hear most often about this topic.
Not automatically in your reservation book. It takes the full request and you confirm. If you manage reservations through Google Calendar or Calendly with fixed slots, it can book there directly.
Then the bot steps back, because My-Chatify notices you've replied in the app. After about 30 minutes without activity from your team, it takes over again.
As current as the menu in the sources. If it's on your website, have that page re-crawled weekly or daily. If it's a PDF, swap the file.
It replies in the language the guest writes in, working from your German information. Try your guests' most common languages in the Playground before you go live.
Not for Instagram, WhatsApp or Messenger. The bot can learn from PDFs, text and Q&A pairs you upload.
On the free plan you'll see within a few minutes how the bot handles questions about your menu.