What happens after the conversation runs by itself

You decide when the bot asks for contact details. With a form before the chat, if you want to capture every contact. After several messages, if helping comes first. Or in the middle of a conversation via a flow, as soon as someone wants a quote. On WhatsApp, Instagram and Facebook, a lead can also be created automatically from the channel.

Email addresses and phone numbers are validated along the way. In the lead list you see every contact together with the conversation it came from.

With a calendar connected, the bot shows free slots in real time and the customer picks one. Calendly, Google Calendar and Microsoft Outlook are supported. Confirmations and reminders are sent automatically.

Beforehand, a flow can ask what the appointment is about. So you know in advance whether someone needs a first consultation or has a question about an ongoing job. If you use a different booking system, talk to us. We can't promise a connection across the board.

For every new lead, an email can go to you or your sales team. When the bot hands a conversation over to your team, the inbox notifies you in real time. Nobody has to keep an eye on it all day.

If nobody is available, the AI automatically takes over again. The conversation doesn't go unanswered, and your team can read it later in the inbox.

Leads can be exported from the list and imported into your CRM. If you want this to happen automatically, webhooks send new leads or conversations to other systems, such as your CRM, your ticketing system or your own automation.

For your own integrations there is a REST API, from the Professional plan. You'll find the documentation in the dashboard under "API token". We don't promise a ready-made connection to any particular CRM. Whether your system accepts the data is something we're happy to check with you beforehand.