Question 1

How do I create my first AI chatbot?

Accepted Answer

After signing up, you'll land on your dashboard. Click "Create new assistant", give it a name, and upload your documents, URLs, or text as training sources. Once training is complete, you can test the chatbot right away in the Playground.

Question 2

Which data sources can I use for training?

Accepted Answer

You can use PDF files, Word documents, text files, website URLs, and plain text as training sources. Our system automatically extracts and processes the content.

Question 3

How do I embed the chatbot on my website?

Accepted Answer

In your dashboard, under "Embed", you'll find an embed code (a JavaScript snippet) that you simply paste into your website's HTML. The chatbot then appears as a widget on your page.

Question 4

Do I need to know how to code?

Accepted Answer

No! My-Chatify is designed to require no coding knowledge whatsoever. Everything — from training to customization to embedding — works through our intuitive interface.

Question 5

What plans are available?

Accepted Answer

We offer five plans: Free, Basic, Professional, Business, and Enterprise. Each plan differs in the number of assistants, data sources, monthly messages, and other features. See our pricing page for full details.

Question 6

Can I change my plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from your dashboard. On upgrade, the price difference is prorated. On downgrade, the change takes effect at the start of the next billing period.

Question 7

Which payment methods are accepted?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express) via Stripe, as well as PayPal. Enterprise customers can also pay by invoice.

Question 8

What is the Enterprise plan?

Accepted Answer

The Enterprise plan is built for companies with special requirements: unlimited assistants, unlimited data sources and messages, dedicated support, and custom configuration. Contact us for a tailored offer.

Question 9

How long does training take?

Accepted Answer

Training time depends on the amount and type of your data sources. Training usually finishes within a few minutes. For large volumes of data, it can take up to 15 minutes.

Question 10

Can I update the training data?

Accepted Answer

Yes, you can add new sources or remove existing ones at any time. After making a change, simply start a new training run so the chatbot uses the updated data.

Question 11

Is my data secure?

Accepted Answer

Absolutely. Your data is stored in isolation and is never shared with other users. We use encrypted connections (TLS) and comply with the GDPR. Your data is processed exclusively within Europe.

Question 12

What file sizes are supported?

Accepted Answer

The maximum allowed file size depends on your plan. The free plan allows files up to 5 MB, while higher plans allow larger files. Enterprise customers have no limit.

Question 13

Does the chatbot support multiple languages?

Accepted Answer

Yes, the chatbot supports 6 languages: German, English, French, Spanish, Italian, and Dutch. The assistant automatically replies in the user's language. In your dashboard, you can set custom welcome messages, placeholders, and bubble messages for each language.

Question 14

Can I customize the appearance?

Accepted Answer

Yes, you can adjust colors, greeting messages, and the chatbot's behavior in your assistant's settings so it matches your brand.

Question 15

What happens if the chatbot can't answer a question?

Accepted Answer

If the training data doesn't contain a suitable answer, the chatbot politely lets the user know it can't answer the question and suggests contacting support.

Question 16

Can I use the chatbot for internal purposes too?

Accepted Answer

Yes. My-Chatify works great as an internal knowledge assistant for your team — for example, for onboarding, HR questions, or internal processes. You can restrict the assistant's visibility on your website.

Question 17

Which browsers are supported?

Accepted Answer

The dashboard and chatbot work in all modern browsers: Chrome, Firefox, Safari, and Edge. We always recommend using the latest browser version for the best experience.

Question 18

Is there an API?

Accepted Answer

Yes, we offer a REST API for advanced integrations. API access is available starting with the Professional plan. You'll find the API documentation in your dashboard under "API tokens".

Question 19

Does My-Chatify work with my CMS?

Accepted Answer

Yes! The chatbot is embedded via a simple JavaScript snippet and works with all popular CMS platforms such as WordPress, Joomla, TYPO3, Shopify, and many more.

Question 20

Can the chatbot be embedded on multiple websites at once?

Accepted Answer

Yes, an assistant can be embedded on any number of websites at the same time. There's no domain restriction — simply use the same embed code on all the pages you want.

Question 21

How does lead capture work?

Accepted Answer

My-Chatify lets you show a pre-chat form before the conversation starts, asking for name, email, and phone number. This data is saved directly in your dashboard and can be exported.

Question 22

Can I get notified when a new lead comes in?

Accepted Answer

Yes, you can enable email notifications for whenever a new lead is captured. Enterprise customers can also use webhook integrations to send leads directly into their CRM.

Question 23

What analytics are available?

Accepted Answer

Your dashboard shows conversation volume, average response times, resolution rate, most frequent questions, and handoff rates to your support team. Advanced analytics with conversation histories are available starting with the Professional plan.

Answers to all your questions

🚀Getting started

💳Subscriptions & pricing

📚Training & data

🤖Chatbot & features

⚙️Technical & integration

📊Lead management & analytics

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