A Shopware chatbot that knows your catalogue and checks orders

With the Shopware integration, the bot searches your catalogue directly for every question. It knows products, prices, variants and stock levels in real time. Change a price or sell out of a size, and the chat reflects it straight away.

Customers search the way they type: "got this in green under 80 euros". The bot filters by size, colour and price, also combined, and says plainly when a variant isn't available right now.

The bot doesn't send a list of links. Matching items appear as product cards with image, price and a buy button. From chat to basket is one click, and the customer never leaves the page.

If the customer asks a follow-up, say which of two models is waterproof, the bot answers from your product descriptions. If they don't mention it, it says so. Advice is only as good as your product data, and thin descriptions show up in the analytics as unanswered questions.

"Where's my order?" is the most common question in most shops. In Shopware, the bot asks for the order number, looks up the status and replies with where things stand. Questions about delivery times are answered along the way.

Wilesco connected the bot to its Shopware catalogue. It looks up order status itself and passes special cases to the team. With 1,240 conversations a week, order status queries to the team have dropped by 82 %. How much changes for you depends on your range and the questions you get.

The bot reads, it doesn't change anything. Cancellations, address changes, complaints and goodwill requests go to your team. In the inbox you see the whole conversation including the order number, so the customer doesn't have to repeat themselves.

A parcel that tracking shows as delivered but never arrived is not something the bot should argue about. You decide when it hands such cases over.