Appointment booking and first advice by chatbot, even after hours

Before booking, plenty of people want to know whether they've come to the right place. Does the firm handle family law? Does the practice see children? What should I bring to my first meeting with the tax adviser? The bot answers questions like these from your texts, info sheets and FAQs.

It sticks to what you've given it. It knows your services, how a first consultation works at your place and what it costs, if you've written that down. What it won't do is assess an individual case. Whether a dismissal is valid or a rash is harmless is for you to judge in the appointment.

That's deliberate. Legal and medical advice belongs with you, and the bot says exactly that, kindly, along with an offer to book a slot. You can store how it should respond to such questions, for example as a Q&A pair, and test it in the Playground before going live.

A good receptionist listens and then asks exactly what the colleague will need later on. Nothing fancy, just reliably done. The bot can take over that job whenever the front desk is empty.

It takes every enquiry, including the ones at 11 pm. It asks for a name, how to get in touch and what the matter is, then branches based on the answer, so something urgent follows a different path from a billing question. The enquiry lands in your inbox with all the details, and new contacts also trigger an email.

If someone's around, your team can take over in live chat and see the full history. If not, the bot collects everything you need to call back the next morning. Nobody has to leave a message on a machine and hope someone listens to it.