Education & training
People looking into a course have plenty of questions and little appetite for phone calls. The bot answers from your course descriptions, explains how the Bildungsgutschein (education voucher) works and takes them through to enrolment or a consultation.
Training provider website, Sunday 19:30
Wednesday, 11:15pm. A man who has just finished his apprenticeship is reading your page on the IT support course. He writes: ‘is there a part time version? i work shifts. and does the arbeitsagentur pay for it’
By Thursday lunchtime he's found two other providers. For training providers the road to enrolment is long: content, start date, in person or online, funding, consultation, paperwork. People can drop out at every step, usually at the one where a question goes unanswered.
The bot learns from your course pages, flyers and module plans. It answers questions on content, length, class times, qualifications and entry requirements, and gives upcoming start dates if they're on your website.
With auto-recrawl, new dates are picked up the next time the site is read. Things that aren't in any document, like which trainer runs a particular course, it won't answer off the top of its head.
Whether someone gets a Bildungsgutschein is decided by the Agentur für Arbeit or the Jobcenter. The bot can't promise one and doesn't try. It explains the process the way you describe it: which of your courses are eligible, what to take to the appointment at the employment agency, what happens after that.
BITLC uses one flow to take people from their first question, through advice on the education voucher, to registration. The results: 34 additional course registrations a month and 48% fewer people dropping out before the consultation.
The bot doesn't replace the consultation. It gets people there.
At the end of the flow, the bot offers a consultation slot via Calendly, Google Calendar or Outlook. Whatever was settled in the chat, the course, the start date, funding or not, sits with the lead. Your adviser doesn't have to start from scratch.
No coding, no IT project. Live in under 3 minutes.
Website with recrawl, module plans as PDFs, and your explanation of the education voucher.
Course interest, funding, start date, contact. We're happy to show you how BITLC set theirs up.
Link the consultation calendar, put the widget on your site, run through it in the Playground.
Answers to the questions we hear most often about this topic.
No. That's for the Agentur für Arbeit or the Jobcenter. The bot explains the route and gets the person into a consultation with you.
Yes, as long as the courses are described on your website or in documents. Have the course pages re-crawled regularly and the dates stay current. The analytics also show which courses people ask about and where answers are missing.
The bot can collect everything needed for enrolment and hand it to you as a lead, or link to your registration form. There's no direct connection to your learner management system, but webhooks let you pass the data on.
The bot replies in the language someone writes in, based on your German course descriptions. For language or integration courses that's often a real advantage.
Try it for free with your course pages, or sketch out an enrolment flow with us.